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FAQ

How long does it take to receive my order?

We aim to have your order packed ready to send within 24 hours. Delivery times will depend on your location to us. We are based in Western Australia.  The estimated days represented below are ''postal working days'' only - excludes sat/sun & public holidays.

  • Western Australia:  Regular 2-5 days / Express 1 - 2 days
  • NSW, QLD, NT, VIC, TAS: Regular 2 - 10 days / Express 2 - 4 days
  • International: Regular 10 - 21 days / Express 7 - 10 days
Please note if you order after 12pm on a Friday AWST your parcel will be packed over the weekend and posted first thing Monday morning. 

    What animals can eat your treats?

    Suitable for any mammal that consumes hay as apart of their diet. Rabbits, Guinea Pigs, Rats, Hamsters, Mice, Horses, Sheep, Alpaca etc - Please always read our list of ingredients to ensure our treats are suitable for your individual pets needs.

    Are your treats organic?

    We aim to use as much organically grown produce as possible however we have found it impossible to get certification on all ingredients so we do not claim ''Organic'' We can guarantee all our produce is 100% Australian and has been selected meticulously with love and care. Our focus is on supporting local farmers with top notch produce. 

    Can we get a discount if we are a rescue?

    We don't offer discounts as such, however if your rescue organisation would like to be a stockist of Smooshie Face Treats you will be offered wholesale pricing. A minimum order amount must be reached to qualify. It's a great way to raise money for your rescue and get access to some great deals, as an added bonus you will become apart of our sponsorship program. Email info@smooshiefacetreats.com.au for more information.