FAQ

How long does it take to receive my order?

We aim to have your order packed ready to send within 48 hours - We bake a lot of product fresh so you get the very best quality. Delivery times will depend on your location to us. We are based in Western Australia.  The estimated days represented below are ''postal working days'' only - excludes sat/sun & public holidays. 

  • Western Australia:  Regular 2-5 days / Express 1 - 2 days
  • NSW, QLD, NT, VIC, TAS: Regular 2 - 10 days / Express 2 - 4 days
  • International: Regular 10 - 21 days / Express 7 - 10 days

Please note if you order after 12pm on a Friday AWST your parcel will be packed over the weekend and posted first thing Monday morning. Your tracking information will be sent to your inbox from Australia Post, if you can't find it check junk mail - otherwise please contact us and we will send it through.

With the current COVID-19 situation Australia Post is working quickly to get through the influx of parcels being sent - please expect some delays. Express is still the fastest option but has also been delayed.

AU +3 days

Once parcels leave Australia the wait time can be significant depending on your delivery service wait times may incur:

EU +9 days

US +14 days

    What animals can eat your treats?

    Suitable for any mammal that consumes hay as apart of their diet. Rabbits, Guinea Pigs, Rats, Hamsters, Mice, Horses, Sheep, Alpaca etc - Please always read our list of ingredients to ensure our treats are suitable for your individual pets needs.

    How long do your products last?

    In our house not long! haha Sorry couldn't help myself. The best before date for our treat range is 6 months, Medi Buddy is 12 months. We use the term ''best before'' as our treats may well still be ok after the date range however it comes down to how you store them etc - a cool, dry, dark place such as cupboard is best. Always keep your pack sealed to keep the crunch. 

    Why is your best before date shorter than other treats i've seen at the shops?

    Our products are preservative free, we do not add any sugar, binders or preservatives to bulk out our already delicious ingredients. Our philosophy is pure and natural and if this means a shorter date range, then so be it. Fresh is best for our Smooshie Faces. 

    Are your treats organic?

    We aim to use as much organically grown produce as possible however we have found it impossible to get certification on all ingredients so we do not claim ''Organic'' We can guarantee all our produce is 100% Australian and has been selected meticulously with love and care. Our focus is on supporting local farmers with top notch produce. 

    Are all your treats made on site?

    All our hay based treats are created at Smooshie Face HQ. Majority of our 100% fruit range is also prepared by us with the exception of our Blueberry, Mango, Kiwifruit & Strawberry which is prepared for us by a company who sources / grows the produce. 

    Can we get a discount if we are a rescue?

    We don't offer discounts as such, however if your rescue organisation would like to be a stockist of Smooshie Face Treats you will be offered wholesale pricing. A minimum order amount must be reached to qualify. It's a great way to raise money for your rescue and get access to some great deals, as an added bonus you will become apart of our sponsorship program. Email info@smooshiefacetreats.com.au for more information. 

    I donated a pack of treats via the ''Donate a Pack'' program, how do i know the rescue received them?

    This program relies on honesty. At the end of the month we send the package of treats as a bulk drop. The rescue organisation receives a card with your name and messages in. We encourage them to take a photo of their bundle and publish it to social media. Follow your rescue to see your package arrive. Alternatively if you reach out to them they can show you privately that your parcel arrived.