ANNOUNCEMENT: Please note we are currently taking a short break returning THURSDAY OCTOBER 3rd - Orders can still be placed & you can contact us anytime however mail will not leave until October 4th............... FLAT RATE $6 Shipping or FREE For Orders Over $50 *Within Australia (International Shipping starting from $16AUD)

FAQ's

How long does it take to receive my order?

If you select standard post, tracked or untracked we have found customers in Australia tend to receive their orders within the estimated time frame of 2-10 working days (Excludes weekends & Public Holidays). Tracking is available for all our deliveries.

Depending on your location to ours in Perth Western Australia it can affect arrival times.

  • Perth / Western Australia - Estimated 2-4 working days
  • Other States - Estimated 2-10 working days
  • Overseas - Estimated 10-21 working days
  • Christmas period (Nov - Dec) can sometimes cause delays

Express Post within Australia is estimated overnight for Perth & 2 days for other states.

If i live overseas (not in Australia) can i order your treats?

You sure can, if your using a desktop select your currency by making your selection from the drop down list in the top left corner.Mobile users will find the selector in the drop down menu. 

  • We choose to use Australia Post to send parcels overseas. Shipping starts from $16 for up to 500g of product depending on your location & if you require tracking there is additional charges, you will be given a few options to choose from in the checkout process. We find you get the best deal if you buy 3 or more packets.

What other animals can eat your treats?

Our treats are ok for most pocket pets. We classify Rats, Mice, Chinchillas, Hamsters, Guinea Pigs & Rabbits as pocket pets. It's always important to read through our ingredient lists to ensure our treats are suitable for your Smooshie Face as everyone's pets have different requirements & some may have allergies etc. Lambs, Goats and Cows have been know to have a nibble of our treats too but you would need a lot of them to satisfy their taste buds :) 

Where does your produce come from that goes into the treats?

All our produce is sourced locally & from around Australia. We pride our business on only using 100% Australian grown ingredients which includes our hay & berries. Some things we grow ourselves :)

Will my Smooshie Face like all the treat flavours?

We believe every Smooshie Face will find a flavour they enjoy in our collection, this is why we have so many flavours to choose from. Variety is the spice to life right? Just like hoomins your pet with enjoy some flavours more than others, everyone is different & sometimes we just don't like certain tastes. We recommend going over the ingredients list before purchase to ensure you choose the right mix.

Are your ingredients natural?

That's a big YES! from us. We do not add any extras like sugar, nuts or seeds, binders or nastys of any kind. We rely on the goodness & naturally occurring deliciousness of our fruit, veg & hay to provide the nutrients in our treats. You can find our guaranteed analysis information on each product page so you can make informed choices for your pets.

Are your ingredients organic? 

The most direct answer we can give is no. However where possible we will select regulated organic produce, however not all of our ingredients are certified so we don't claim the status. We are meticulous when it comes to our selection. All produce is thoroughly cleaned & prepared without chemical treatments of any kind. 

How long do the treats last?

In our house, not long! Our rabbits eat them fast! Ok... jokes aside, our treats will last perfectly fine unopened for 6 months or more, they are best consumed within 2 weeks of opening. We give a best before date of 6 months on all hay based treats & 3 months for the 100% fruit & veg range, Medi Buddy is the exception which has 12 months. We recommend storing your treats in the resealable bag in cool dry place between feeds to keep them crunchy and fresh. Please note our products are safe & edible after the ''BEST BEFORE'' date, however just like hoomin food the term refers to them being at their best before this time referring to texture & taste. Fresh is best :)

''Donate A Pack'' I ordered a pack to be donated, how do i know it's been given to a charity?

At the end of each month we will personally deliver or send the treats via registered post on your behalf. We write & included a special card that shares your names & messages with rescue/carers. We ask the them to take photos of all the Smooshies receiving their gifts & we share these to our social media pages as soon as they arrive. Be sure to follow us & the rescues to stay in the loop.

I run a rescue, do you offer discounts?

We love to help rescue organisations as much as possible. We can offer stockist opportunities to rescues which allows them to purchase our product at wholesale pricing. This has terms & conditions attached. If you would like to find out more please email us info@smooshiefacetreats.com.au